AAT: sanctioned RMA had no backup; how to determine “excessive fees”

AAT affirms OMARA decision. The article extracts the method used by the AAT to determine whether the agent had charged excessive fees. Further, AAT found as follows: "it is clearly not acceptable practice for any migration agent to keep files and records in such a manner as to put them at risk of being totally lost or rendered inaccessible as a result of a single, simple laptop failure. It is negligent in the extreme not to have backup arrangements in place".

To avoid doubt, the writer is not expressing an opinion on the conduct of the Agent or anyone else nor on the OMARA or AAT decisions. This article is a mere extract of a decision and should not be interpreted in any other way. Further, this article covers only some aspects of the AAT decision.

In summary, the AAT found as follows: ...

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