AAT affirms OMARA decision. The article extracts the method used by the AAT to determine whether the agent had charged excessive fees. Further, AAT found as follows: "it is clearly not acceptable practice for any migration agent to keep files and records in such a manner as to put them at risk of being totally lost or rendered inaccessible as a result of a single, simple laptop failure. It is negligent in the extreme not to have backup arrangements in place".
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