The MARA accepted that the "complaint may not turn on whether a conflict of interest actually arose". But could the very response by the RMA in relation to that complaint lead the MARA to find that the RMA failed to "recognise either the potential for a conflict of interest to arise or consider her position and conduct if such were to arise"? If so, could that finding lead the MARA to decide that the RMA's conduct represents a risk to consumers?
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