The MARA accepted that the "complaint may not turn on whether a conflict of interest actually arose". But could the very response by the RMA in relation to that complaint lead the MARA to find that the RMA failed to "recognise either the potential for a conflict of interest to arise or consider her position and conduct if such were to arise"? If so, could that finding lead the MARA to decide that the RMA's conduct represents a risk to consumers?
To avoid doubt, the writer is not expressing an opinion on the conduct of the Agent or anyone else nor on the OMARA’s decision. This article is a mere extract of only one aspect of a decision and should not be interpreted in any other way.