If payment of professional fees are pending, is RMA obliged to respond to emails anyway? Can RMA use partner visa sponsor as the conduit for communication with applicant? Does the same apply to work visa sponsor and visa applicant? Are RMAs obliged to proactively contact their clients before the expiry of a visa to advise them that their visa is going to expire soon? Are RMAs required to contact AAT and request an update in order to ease client's concerns? If an email from AAT goes to the RMA's junk mail folder, can the RMA be held responsible for his/her email server? If all the payments for professional fees are being made by a work visa sponsor, is visa applicant a client?
To avoid doubt, the writer is not expressing an opinion on the conduct of the Agent or anyone else nor on the OMARA’s decision. This article is a mere summary and extract of some aspects of a decision and should not be interpreted in any other way.